Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website or request travel booking assistance. We operate primarily for customers located in the United States and Canada.

Information we collect

We may collect the following categories of information, depending on how you interact with us:

• Contact and identity data: name, email address, phone number, and mailing address.
• Trip-related data: departure and destination cities, travel dates, number of travelers, cabin preferences, loyalty program details you choose to provide, and similar itinerary information.
• Communication records: messages you send through forms, email, or phone.
• Technical data: IP address, browser type, device information, and general usage information collected through standard server logs or analytics tools.

How we use information

We use personal information to:

• Respond to inquiries and provide flight booking assistance and related travel services;
• Coordinate with airlines, global distribution systems, and suppliers as necessary to fulfill requests;
• Communicate about your trip, including service updates and administrative notices;
• Improve our website, troubleshoot issues, and analyze aggregate usage trends;
• Comply with legal obligations and protect our rights, customers, and business partners.

Legal bases (Canada)

Where Canadian privacy laws apply, we generally rely on consent, performance of a contract, legitimate interests (such as securing our services and improving user experience), and legal compliance—depending on the context of collection.

Disclosure of information

We may share information with airlines, consolidators, payment processors, technology vendors, and professional advisors when necessary to provide services or operate our business. We do not sell your personal information. We may disclose information if required by law, court order, or lawful government request, or to protect the safety and security of our customers and operations.

International transfers

Travel services may involve transfers of information to the United States or other countries where airlines and suppliers operate. We take steps designed to protect personal information in accordance with this Policy and applicable law.

Retention

We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements related to travel transactions.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your devices.

Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to withdraw consent where processing is consent-based. U.S. residents in certain states may have additional rights under state privacy laws. Canadian residents may have rights under applicable federal or provincial privacy legislation.

To exercise applicable rights, contact us at services@truetickettravel.com or +1 949 405 0898. We may need to verify your identity before fulfilling a request.

Children’s privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Third-party websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies before providing information.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

Contact

Trueticket Travel LLC
25422 Trabuco Rd, STE 105234
Lake Forest, CA 92630
Phone: +1 949 405 0898
Email: services@truetickettravel.com